IMPORTANT SHIPPING INFORMATION:
We ship to the U.S.A., including FPO/APO and PO Boxes and to Canada. We ship worldwide if rates are returned for your country. We ship with FedEx and USPS. We ship via FedEx, Monday-Friday. FedEx Home Delivery ground delivers Tuesday-Saturday (if Saturday service is available in the shipping area). FedEx Express delivers Monday-Friday.
Please Note: FedEx does not deliver and we do not ship on the following 6 holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
We ship via USPS, Monday-Saturday. USPS Delivers Monday-Saturday.
Once an order is shipped you will be sent a tracking number to track your package. Packages do not require a signature by our carriers as a default for residential addresses and will be left at the shipping address provided under the carriers discretion. We ship with frozen gel packs to prevent spoilage on items like cheese and meats.
If you are purchasing perishable items (such as dairy and meat products) or heat sensitive items (such as chocolate products), we recommend selecting one of the following shipping options: Next Day Air Overnight or 2 Day Air. An overnight service should be selected for frozen meat products; Any selection other than an overnight service is at the customer's own risk. If you select Table rate, Ground, or USPS for perishable items, it is at your own risk and we will not be held responsible if the items perish. Table Rate Best Way Shipping is a Ground Service. We do not recommend this option for perishables, especially in the summer months. *We will not be responsible for perishables if an overnight service is not selected.
Note: See Map 1 below: In the winter months (November-March), if the address we are shipping to falls within the 1 day or 2 day shipping Zone, then you can select Ground for perishables or heat sensitive products. But we will not be held responsible for this selection. *We will not be responsible for perishables if an overnight service is not selected.
If you would like your order to arrive and/or ship on a specific day please let us know in your order comments. If we cannot ship according to the below shipping schedule we will notify you by e-mail.
SHIPPING COSTS:
During the summer, we ship in insulated shipping packaging with frozen gel packs to prevent spoilage for perishable items such as dairy and meat products.
Our shipping costs are determined by the weight of the package and the shipping address zip code. A fee is also applied to the shipping cost to cover for the packaging material.
SHIPPING SCHEDULE:
Due to the perishable nature of cheese and meat we avoid shipping them later in the week to prevent the package from spending the weekend in a warehouse.
We ship all orders that require 3 days transit time on Monday and Tuesday. We ship 2 Day Air orders on Monday-Wednesday. We ship overnight packages Monday-Thursday. Once an order is received, it may take from 1-5 business days before it ships. Allow an additional 1-5 business days during the holidays.
Map 1: Ground/Home service map of how many business days a package will be in transit:
INTERNATIONAL ORDERS:
Please be aware that international shipments can be very expensive. All packages must be shipped international air (Except Canada) and still could be held up in customs. If duty, customs and or brokerage fees are due for a package, the consignee is responsible for the fees. FedEx will first try to collect these fees from the consignee. If FedEx is unsuccessful, the consignee is responsible for the fee to Parthenon Foods, Inc. Parthenon Foods, Inc. will then have the right to charge the fee to the customer in the same payment method used for the transaction. Orders to Canada cannot be shipped before we collect a deposit for duty/customs fees.
Once you, the customer, pay this fee to FedEx (after you receive your order) we, Parthenon Foods, Inc., will refund this deposit.
The deposit amount for your order will be calculated as a Duties & Customs Fee and will be included in your order total. Please note that we are not responsible for perishable items with international orders for any reason and these items will ship at your own risk.
GIFT CARDS:
We can include your personal message on a gift card with each package.
DISCLAIMERS:
PRODUCT IS PERISHABLE:
We ship perishable products. Therefore it is imperative that someone be present when FedEx delivers this package. We are not responsible for the package after the first delivery attempt is made. You will have a tracking number to estimate the arrival date. If you are unsure if the recipient will be present at the arrival time DO NOT SEND any perishable goods.
We ship perishable items wrapped with ice gel packs to preserve them for up to 48 hours (depending on weather conditions), after which they are subject to unfavorable conditions, especially during the summer season. FedEx may deliver to certain states in 1-2 business days; hence using this option may be acceptable. In any other state, you must use 2-day Air or Next Day option to guarantee safe delivery. If you have multiple shipments, we recommend that you separate Perishable and Non-Perishable items into two separate orders in order to minimize your shipping expenses. We make adjustments on shipment dates to avoid weekend delays when perishables are present. While this may delay your order, we do this to protect your order. Parthenonfoods.com will not accept responsibility for damages to perishable items under any condition or damage to items that are sensitive to heat such as cakes and chocolates.
CORRECT ADDRESS:
We guarantee shipment to the address provided. If we are provided an incorrect address or not the full address, we will not be responsible if the package is not delivered. During warm weather, in most cases if we ship to an incorrect address provided by the customer and the contents have perished, then they can’t be reshipped.
OUT OF STOCK:
If a product(s) in your order is not available at the time it is being picked and packed we will either:
1. Omit the product(s), ship the rest of the order and issue a refund or
2. Replace the product(s) with a similar one(s).
DELI FRESH ITEMS:
Please note that if you are purchasing multiple quantities of the same deli fresh item, one piece of that item equaling the weight ordered may be packaged. You may tell us to not do that in the order comments.
PACKAGING MATERIALS:
We accept special requests for packaging. Please note this in the order comments.
DAMAGED GOODS:
We are not responsible for damage to the following products:
1. Chocolate eggs.
2. Haribo Gummi Tubs.
3. Vacuum sealed coffees.
4. Any products damaged due to freezing.
In the unlikely event that a product received is incorrect, spoiled, damaged or shorted in the shipment, Parthenonfoods.com must be notified within 48 hours of receipt of the product(s) in question for appropriate action to take place such as a credit or refund to be issued and or processed and or a re-shipment.
RETURNS:
All returns must have an RMA number. An RMA number is issued to the customer after they return a product from clicking on the return link for that product in the order history of their account. Returns are not accepted after 5 days from the date the order is received. We do not accept returns on perishable items. You cannot return items that you do not like in taste or package shape. Items that have been opened can not be returned. Return shipping charges are the customer’s responsibility. Shipping and handling charges are NOT refundable. Returns may be subject to a 5-20 percent restocking fee.
We do not reship orders that are returned to us by the carrier due to it being undeliverable and do not ship to a different address other than the shipping address associated with an order. If an order is returned to us due to it being undeliverable by the carrier for any reason, and the product is not perishable and not damaged, a refund will be issued for the returned item(s); shipping charges are not refundable and the items returned may be subject to a 5-20 percent restocking fee. NOTE: We need to have the return physically delivered to us for any of the above to take place.
Return to:
Parthenon Foods
Returns: (Your order number)
9131 W. Cleveland Ave.
West Allis, WI 53227
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